Fizz and Flourish (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using our website or purchasing from us, you agree to the practices described in this policy.

We collect personal data in the following categories:

2.1 Information you provide

• Name

• Email address

• Payment details (processed securely via Stripe/PayPal - we do NOT store card details)

• Any information sent to us via email, forms, or messages

2.2 Information collected automatically

When you visit our website or checkout pages:

• IP address

• Device information

• Browser data

• Pages visited

• Cookies (see section 8)

2.3 Purchases & membership information

• Products you purchase

• Subscription status (active, cancelled, renewal dates)

• Access logs inside My Creative Hub (for account management only)

2.4 Email engagement

Through our email provider (Systeme.io), we collect:

• Email opens

• Link clicks

• Unsubscribe activity

This helps us improve the relevance of the content we send.

We use your data to:

• Provide access to My Creative Hub and digital products

• Process payments

• Deliver purchased content and updates

• Send onboarding emails, helpful content, and product support

• Send marketing emails if you consent or opt in

• Improve user experience and website performance

• Maintain your account and subscription status

• Comply with legal obligations (tax, accounting, refunds, etc.)

We never sell your data to third parties.

We process your data under the following lawful bases:

• Contract - to deliver the products or services you purchased

• Consent - for marketing emails and newsletters

• Legal obligation - to maintain tax/accounting records

• Legitimate interest - to improve our website, content, and customer experience

We only share data with trusted third-party providers necessary to operate our business:

• Systeme.io (email marketing, checkout pages, digital product delivery)

• Stripe / PayPal (payment processing)

• Google Analytics (website analytics)

Each provider complies with UK GDPR and uses secure data handling.

We do NOT sell or share your personal data with third parties for advertising or unrelated use.

We keep your data only for as long as necessary:

• Purchase data: 6 years (legal requirement in the UK)

• Email subscriber data: until you unsubscribe

• My Creative Hub account data: for the duration of your subscription + up to 12 months after cancellation

You may request deletion sooner (unless we are required to keep certain records for law/tax reasons).

Under the UK GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent (unsubscribe)

• Request we stop processing your data

• Request a copy of your personal information

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any right, email info@fizzandflourish.com.

We use cookies for:

• Website function

• Analytics

• Checkout and login sessions

• Remembering preferences

You can disable cookies in your browser settings, but certain features may not work properly without them.